Sr. Business Analyst Resume Chicago, IL - Hire IT People (2024)

SUMMARY

• Over Seven Years of experience working as a Business Systems Analyst for system development within finance, healthcare and retail industry
• Proven skill - set as an efficient Business Process Engineer with a thorough knowledge of software development life cycle.
• In-depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, Visio and other related tools.
• Conducted Joint Application Development (JAD) sessions and interviewed Subject (SME’s), asking detailed functionality aspects of business process and carefully updating the information to the requirements in an easily understandable format.
• Demonstrated ability to work actively in different phases of SDLC in teams, fostered cooperation and collaboration among individuals in the work unit and helped team resolve conflicts constructively.
• Experience in analyzing Business Requirements Documents (BRD), Functional Requirement Documents (FRD) and propose changes as per various internal and external requirements gathered for process improvement.
• Excellent writing skills in generating, Project Charter, Project Plan, Business Requirements documents, USE Case Specifications Test Plan, Risk Management Plan and Publishing Regular Reports with status and metrics.
• Expertise in HIPAA regulations pertaining to Confidential t’s health information in order to protect privacy of American’s personal health records
• Expertise in CRM software in enabling enterprise identify and target best customers by managing marketing campaigns and generate quality leads for Sales Team
• Proven ability to reduce costs during the Software Development phase.
• Excellent leadership skills including issue management, conflict resolution, business and process analysis, and team building and staff management.
• Hands on experience and knowledge of various Quality Assurance and reporting tools.
• Expertise in Database Querying and writing SQL Queries
• Extensive use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint, and MS Project for data migration in to the Competitive Intelligence/Business Intelligence System Knowledge Data Base in Microsoft Share Point.
• Expertise in writing training manuals to train end users
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.

TECHNICAL SKILLS

• Rational Unified Process (RUP)
• Agile methodology
• Waterfall SDLC
• Rational Suite (RequisitePro
• DDM
• ClearQuest
• ClearPro
• ClearCase
• Test Manager
• Robot)
• Maximo
• UML
• MS Project
• MS Visio
• MS Office Suite
• SQL
• SQL Server 2008
• Business Objects
• J2EE
• ASP.NET
• MS VISIO
• COGNOS
• Oracle
• UNIX
• Websphere
• IBM DB2 HP (Mercury) Test Director
• HP Quality Center
• Visual Basic 6.0
• Knowledge of Framemaker
• Crystal Reports
• Enterprise Architect

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Gathered business requirements, performed Gap Analysis for client’s requirements and generated system workflows
• Systematically gained knowledge on the business process being followed in the project environment.
• Prepared and validated high-level and detailed requirements
• Established RUP (Rational Unified Process) methodology and provided assistance in developing use cases and project plans
• Facilitated walkthroughs with business SME’s from loan origination, processing, underwriting and closing domains
• Participated in documenting the requirements that were critical to the business process. Used those requirements in system design based on a Use Case approach
• Used Rational Rose to model the process using UML to create behavioral and structural diagrams
• Used Rational ClearQuest to track required changes and Rational ClearCase to maintain different versions of the project documentation
• Participated in transforming the user requirements into functional requirements and also created business process models from the requirement specifications
• Reviewed and provided inputs to the testing scenarios and test cases

Environment: Rational Unified Process, Rational Rose, RequisitePro, ClearQuest, ClearCase, OOAD, Java,J2EE, IBM DB2, HTML, MS office and MS Project

Confidential, Pine Brook, NJ

Sr.Business Analyst

Responsibilities:

• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Established a Business Analysis methodology around the RUP (Rational Unified Process); helped develop use cases, project plans and manage scope.
• Conducted interviews with key business users to collect requirement and business process information.
• Created project plans, style sheets and templates to analyze and estimate feasibility, cost, time and general guidelines for project team.
• Facilitated JAD (Joint application development) sessions with business users and development teams to drive out detailed business requirements.
• Performed extensive data analysis using MS Excel and gap analysis.
• Helped to develop wireframes and graphical data visualization for client.
• Processed and manage trial, Sale and Cancellation orders into CRM/billing system to ensure that all business rules are followed.
• Provided full administration support to the Sales and Customer Service teams.
• Assisted Customer Service, Sales and Marketing departments with customers account for billing and promotion errors.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Designed user interface with lead programmer and reviewed design with development team.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too.
• Documented and delivered Functional Specification Document to the project team.
• Collaborated with the development architect and the business to develop both high-level and detailed application architecture to meet the business needs.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly; also conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Conducted benchmarking activities to identify best practices.
• Knowledge of refund policies, fee schedule and claim processing.
• Trained Customer service and sales teams on new promotion and operational procedures

Environment: Windows NT/XP, Java, Win Runner and Test Director, SQL, HTML, MS Word, Rational Rose, Rational Clear Case, Rational Clear Quest, Rational Requisite Pro,J2EE

Confidential, VA

Sr.Business Analyst

Responsibilities:

• Studied the current process, through project documentation and customer interaction.
• Conducted extensive GAP analysis between the legacy system and the new system
• Analyzed the healthcare domain standards for HIPAA 5010 and health care EDI transactions and ICD 9 and ICD 10
• Extensive one to one interaction with various departments of business user like treatment department, reporting department, customer relationship management department, appointment department for gathering their requirements and for understanding of the current process of each department
• Conducted the JAD sessions including SME, Project Manager and Stake Holders
• Conducted the workshop sessions and extensive interaction with the Customer/Business users and stake holders to gather the requirements
• Created the Vision and Business Requirements documents and conducted the walkthrough sessions with the managers and stake holders to sign off the BRD document
• Gathered the business requirements for Medicare and Medicaid insurance processes and managed the requirements using Rational Doors
• Gathered the requirements according to HIPAA on different transaction sets
• Worked to enable ETL in order to transform information from UNEDIFACT to ASC X12
• Worked closely with SME and application designers and created the functional requirements FRD for the application
• Prepared mock up screen for UI by creating the wire framing diagrams and layout and presented it to the business users using Rational Rose
• Involved in initiating and conducting High level design reviews with the technical teams to drive design
• Created the Test Plan document to provide details of the scope and details of the testing effort
• Participating in Validation, Verification and Acceptance testing with customers in UAT environment
• Worked in a RUP environment, and worked on the release of the product for multiple iterations during the project life cycle
• Executed the test cases to test the functionality of the software as per the business rules
• Prepared manual test cases, Involved in test automation using Rational Clear Quest and Documented the Test results
• Performed SQL queries for reporting needs and for documentation purpose
• Interacted with the developers to resolve the technical and implementing issues
• Prepared the process document and conducted the user training for the process and application

Environment: SQL, Winrunner, Rational Rose, Rational Clear Case, Rational Requisite Pro, J2EE

Confidential, Dallas,TX

Business Analyst - Consultant

Responsibilities:

• Conducted team meetings to emphasize the vision of joint company
• Responsible for development of new e-commerce web site including Purchase, Inventory, sales, POS, Accounting & CRM modules
• Had one-on-one meetings with SMES from different departments to have correct understanding of the current processes and product knowledge and business rules
• Met the main vendors and distributors to get the idea of our current market share with KPI analysis
• Held interactive meetings with selected customers, sales representatives and end users for marketing campaigns particularly using internet
• Research and recommend potential payment solutions to the retail business partners
• Gathered the business requirements, created Business Requirement Document, Functional Requirements, Use Cases, current and to-be business process flows. Also, carried out Feasibility and Gap Analysis
• Oversee web enhancement project from requirements gathering through system implementation
• Translated business requirements into functional specifications for communication to technology team to develop common web site for the business needs
• Developed testing strategy and assisted in review test cases
• Involved in User Acceptance Testing and creating user’s manual for new e-commerce website for retail partners
• Mobilized team members and vendor partners, leveraged knowledge bases, and utilized all available resources to drive sales, exceed expectations, and beat financial goals of the new joint venture
• Created various reports and edited the user guide using MS PowerPoint
• Provide ongoing direction and analysis of market trends and new opportunities

Environment: MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS-Visio, SQL

Confidential, Atlanta, GA

Business Analyst/IT Consultant

Responsibilities:

• Co-ordinated with the Development team in Software development sessions, initiated code impacted changes in the existing documents as well as implemented changes in the software.
• Worked closely with offshore development team for Impacted systems in Test only, Test support only, JAD, ST/JST/UAT.
• Developed and Analyzed test reports and test plans
• Translate business requirements into architecture and functional requirements for developers.
• Developed schema objects (facts, attributes, hierarchies, transformations)
• Validated system design and architecture against business requirements.
• Facilitated JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication
• Functioned as Business requirements Subject Matter Expert.

Environment: MS Office Professional, MS Project, MS Visio, Oracle 9i/8i, Quick-TestPro, TestDirector, WinRunner

Confidential, Grand Prairie, TX

Business Analyst

Responsibilities:

• Carried out Buy Vs Build analysis for this tool. For comparison, we used Oracle CRM & Siebel CRM modules with regular functionalities & required functionalities by SMEs
• Gathered requirements from the SMEs of different product lines and different end users for POS inretailstores. Also, conducted personal interviews to understand complexity of the particular requirements in different systems & created Business Requirement Document
• Utilized available system resources to analyze, design, and modify information, applications, methods, systems, and procedures related to e-commerce to determine the most useful solutions for the company
• Created a strong partnership with theretailbusiness partners for the successful deployment of website including payment solutions
• Responsible for enhancement of their website
• Provided analysis, design, testing, implementation, documentation, and support of quality POS payment solutions
• Researched and recommended potential payment processes & solutions to theretailbusiness partners
• Managed the project to meet the time lines & kept it within budget
• Developed use cases & documented in Functional Requirement Document. Done UML Modeling using MS Visio
• Improved Process flows by analyzing & modeling with BPMN using MS Visio
• Worked with SME’s to define business process, identify gap in requirements
• Mapped the requirements on as is / to be basis
• Validated the requirements with SQL queries against MS ACCESS database
• Participated in UAT testing. Compiled the User’s Manual for the Softool
• Assisted project manager in his daily functions to keep project on track. Also, I did the risk assessment of tool’s software failure like barcode reading & derived the necessary solutions in place
• Kept log on the Quality matrix of all the user results. Derived deviations from actual results

Environment: MS Office, MS Access, MS Visio, MS Excel, MS Project, Test Director, Visual Basic, OracleCRM,SiebelCRM,Websphere