All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. If your order is expecting delays, we will notify you as soon as possible of the changes. You will receive another notification when your order has shipped.
Shipping Fee & Time
ROKiT Orders are usually delivered within 3-7business days for the US orders while 10-20 business days for the International orders after checkout(Note: The delivery time of pre-sale products is subject to the arrival time.). However, The delivery time may be delayed in the event of increased orders or otherunresistible factors such as inclement weather, war, strikes, etc.Ifthe unexpectingevent occurs, wewill noticeyou at the first time via email.
Please note that we temporarily do not support specifying the delivery date.
*Note:The force majeure clause mainly includes the following situations: 1. Natural disasters, such as typhoons, hail, earthquakes, tsunamis, floods, volcanic eruptions, landslides; 2. Government actions, such as expropriation and expropriation; 3. Abnormal social events, such as wars , armed conflicts, strikes, riots, riots, etc.
Shipping Carrier
For the US orders, Amazon serves as our logistics ally to dispatchROKiT items. They will select the transporter that they feel is most suitable for our clients.
For theInternationalorders,4px serves as our logistics ally to dispatchROKiTitems.We will select the transporter thatwe feel is most suitable for our clients.
Shiping Address
Please ensure that youofferthe precise address for shipment. After the order has been fulfilled, it is not feasible to alter the address.
If the order is returned because of an incorrect or incomplete address, we will take immediate action to rectify the address and resend it to you.
*Note: addresses containing P.O. Box/APO/FPO/DPO are not acceptable for delivery.
Shipping Information (Track Your Order)
Oncethe orderhas been fulfilled, you will receive anorder confirmationnotification from ROKiT including order details and the tracking number. Please allow 48 hours for the update.
Please note that if your order hasmore than one item, itmay be shipped out seperately and may not arrive on the same day. It usually takes 3-7 days for you to receive your order in the US while 10-15 business days for the international orders. However, please contact us via email atsupport@rokitlife.comif you have not received it within this timeframe. We'd be happy to help.
Free shipping areas:
Canada
Luxembourg
Australia
Austria
Germany
Italy
Czech Republic
Morocco
Sri Lanka
Poland
Belgium
France
Poland
Ireland
Sweden
Switzerland
Lithuania
United States (except Alaska, Guam, Hawaii, and the small islands of the U.S. mainland)
Finland
United Kingdom (except British Army)
Netherlands
Portugal
Japan
Spain
Norway
China
Macao SAR
Hong Kong SAR
Order Cancellation
You can apply for the order cancellation before it's shipped.A full refund will be received once your order has been successfully canceled. However, if your orderis shipped out, it's failed to be cancelled. Please contact us via emailsupport@rokitlife.comfor a return and refund once you receive it.
Support
If you have any questions, please just feel free to contact us via emailsupport@rokitlife.com.(Monday - Friday , 9AM - 5PM, PST)
Warranty Policy
Limited Warranty
ROKiT ensures to the original purchaser that the ROKiT product shall be free from defects in craftsmanship and material under ordinary consumer use during the applicable warranty period specified in the 'Warranty Period' section below, subject to the exemptions listed below.
This warranty is ROKiT's total and exclusive warranty obligation. We will not accept, nor allow any individual to accept for us, any other liability in connection with the sale of our goods.
Warranty Period
The warranty period for ROKiT products is12 months. In each case, the warranty begins on the day the initial consumer purchaser acquired it. The sales receipt from the first consumer acquisition, or some other legitimate documentary verification, is needed to determine the commencement of the warranty period.
Exchange
ROKiT will substitute (under ROKiT's obligation) any ROKiT item that does not function during the relevant warranty period because of fault in craftsmanship or material. A replacement product takes over the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on ROKiT's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
ROKiT's warranty does not cover:
·Misuse, abuse, modification, damaged by accident, or use for anything other than normal consumer use as authorized in ROKiT's current product literature.
·Attempted repair by anyone other than an authorized facility
·Any product purchased through an online auction house.
·The battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every month thereafter.
Customer Support : support@rokitlife.com
For warranty service, please just feel free to contact our customer service team atsupport@rokitlife.com.
Return Policy
Refund
ROKiT guarantees that you will be delighted with products bought straight from rokitlife.com. If for any reason you are not content with your new ROKiT item, just let us know within 30 days. The free returns policy is only applied to replacements. If it isn't the product quality issue, customers need to pay for returning it back to our office. once we receive the product and verify its validity, we will refund you the order amount apart from the round-turn shipping fee.
To return an item, please contact us via email support@rokitlife.com during our normal business hours.
To be eligible for the 30-day return policy, please ensure that:
You have purchased the item from rokitlife.com. You get in touch with ROKiT and initiate the return procedure within 30 days of the original delivery date. The product must be sent back in its original packaging, with all components included, in new or like-new condition.
Late or missing refunds
If you haven't receivedthe refund, please firstly check your bank account again. Ifit was paid by credit card, once the the returned product is received, we will credit the refund amount to your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
After then, you can contact your credit card company for officially posted refund within a fewdays. Nextly, please just contact your bank. If you've done all and stillnever receiveany refund, please just feel free to contact us at support@rokitlife.com.
Return & Refund Conditions
Please be aware that should the conditions not be met, ROKiT reserves the right to deny the swap or reimbursem*nt. Take note that ROKiT does not allow for the return or refund of the following products:
Items tailored or branded to your specifications.
Goods bought from a third-party retailer.
How to Return an Item
To return an item, please contact us via emailsupport@rokitlife.com for the instructions. ROKiT will not accept returns except with prior authorization.
